Insurand and Payment

Insurance and Payment

Since we are a medical facility, our office files only to the medical side of your insurance, and does not file for routine services or to routine vision plans. We accept mostly all individually funded medical insurance, such as Aetna, Blue Cross Blue Shield, Cigna, Coventry, Great West, Humana, United Health Care, Tricare, etc. However, we do not except any government funded plans such as Medicaid, AmeriGroup, Optum Health, Healthkeepers Plus, etc.

Patients that have insurance that require a referral must bring a referral into their appointment as this is considered to be patient responsibility.

Payment for services will be collected at the time they are rendered and no payment plans will be accepted. We accept cash, personal checks, and Visa or Mastercard.

Referrals

Referrals

If you have an HMO insurance policy, you will need to bring a referral from your primary care provider to your appointment. It is the patient’s responsibility to obtain this referral and if one is not presented at the time of your appointment, you will be asked to either reschedule or pay for the visit in full.

Appointment Date

Appointment Date

On the day of your appointment, please make sure to bring:

  • updated insurance card
  • photo ID
  • current glasses (if you wear any)
  • current contact lens information, prescription or box tops (if you wear contacts)
  • list of medications you are taking
  • completed new patient paperwork (if you are new to the practice)

A full eye exam will take approximately an hour and a half to complete. If you need additional testing, your appointment could run longer so please plan accordingly. Emergencies can sometimes arise and may disrupt our schedule, so we appreciate your patience and understanding.

Refraction Notice

Refraction Notice

An important part of a full eye exam is the refraction. It helps us to see how your vision is changing, and to determine whether your vision can be improved with a new glasses prescription. A refraction is performed every year as the prescription is only valid for 12 months.

We are unable to write a new glasses or contact lens prescription without performing a refraction. Many insurances do not cover refractions, deeming them to be a non-covered service. If you require a refraction and your insurance does not cover the charge, whether you take a copy of your prescription or not, the work by the doctor was performed and you will be responsible for the refraction fee, which is currently $65.00.

Cancellation Policy

Cancellation Policy

Our office requires a minimum of 24 hours notice if you cannot keep your appointment. Without proper notice to the office, you are subject to a $50.00 fee late cancel / no show fee. We try to provide a computerized reminder call 2 days prior to your appointment. However, reminder calls are a courtesy. It is the patient’s responsibility to remember any appointments they have scheduled.

After Hours

After Hours

If an ophthalmic emergency situation arises after hours, our established patients should call our regular office telephone number at 703-273-2398. Our answering service will speak with you and can page the on-call doctor. If the doctor does not respond to your page in a timely fashion, go to your nearest emergency room.